​Frequently Asked Questions

​Common questions from our customers

Q: Can I pick up my motor home on the same day that I fly into my pick up city?

You cannot pick up your motorhome the same day as you arrive from an international flight. We strongly recommend that you spend your first night in your pick up city in a hotel. No transfers are offered by El Monte RV for same day flight arrivals.

Q: How do I get from my hotel to the El Monte RV rental depot? 

A transfer (from designated hotels) to the El Monte RV rental depot is available at Los Angeles, San Francisco, New York, Las Vegas, Dallas and New York. There is a surcharge if you require a transfer from designated New York Manhattan area hotels (ask us for details).

Q: Will the El Monte RV standard transfer service pick me up from any hotel?

No, the El Monte RV transfer service will only pick you up from one of our designated hotels. We can advise you which hotels these are.

Q: What time will the El Monte RV standard transfer service pick me up?

You will be advised when you call the depot the morning of pickup. As a guide, the El Monte RV shuttle will generally arrive at designated hotels between 10am and 2pm.

Q: Will there be anyone at the rental depot to help me familiarize myself with my RV?

Yes, you will receive a full orientation of your El Monte RV motor home including maintenance and use responsibility. Orientation consists of a video in English, German, Dutch, French, Italian, Spanish or Japanese introducing general concepts of motor home use, as well as a personal walk around the motor home by a qualified instructor. Operator manuals are provided for you to take with you in English, Dutch, German, Italian, Spanish or Japanese.

Q: What is the minimum drivers age to drive an El Monte RV?

The renter (contract signer) and authorised drivers must be at least 21 years of age with a valid driving licence and identification from their country of residence.

Q: What deposit will I need to leave when I pick up my vehicle?

You will be required to leave a US$1000 security deposit at the time of departure. It is a requirement that the deposit be guaranteed by a credit card with a sufficient credit balance to cover this amount (major credit cards only – no switch/solo/ debits cards accepted). The security deposit is automatically released upon completion of the return contract, provided that the rental vehicle is returned clean inside, undamaged and on time. (Security deposit may be subject to change)

Q: How can I find details of campgrounds and do I need to pre-book?

It is always wise to check on the availability of sites long before you begin your holiday. Campground sites at National Parks and other commonly visited tourist spots can sometimes reach capacity months in advance. Not every Campground allows all sizes of Motorhomes. Most sites that can accommodate large size motor homes make a distinction between those that are up to 25 feet and those that are larger. Please keep this in mind when making reservations. Information on Campgrounds and RV Parks can be found on our campgrounds page.

Q: Will El Monte RV provide any Vehicle Support while I am on the road in my motorhome?

Yes, a toll free number is provided for on the road assistance with mechanical problems, questions etc and is available during business hours & weekends (some hours may be reduced on public holidays.

Q: Do I have to return my vehicle by a certain time? 

Yes, vehicles must be returned to the rental station between 8am and 11am. A minimum US$50 per hour penalty will be charged for returns after 11am without prior authorisation from the rental station.