terms and conditions

​Important information about your motorhome holiday

RENTAL RATES

Rates Information

  • Rates are per night. Pick up date determines rate for the entire rental.

  • VIP coverage including public liability insurance ($1000 deductible per incident) (See Insurance for more

    details)

  • San Francisco only – 10 night minimum rental period and surcharge for pickups starting 25 August, 2017 

    AND returning by 06 September, 2017 (surcharge applies).

  • Maximum rental duration 36 nights - Long term quotations available upon request.

  • Rates are for international travellers, i.e. only for those clients living outside of the United States and having no US address or US driver’s licence.

• Please check your agreement for included extras 

Insurance

  • SLI (Supplemental Liability Insurance) Coverage

  • MALI (Mexico Auto Liability Insurance) Only applicable in Mexico


Optional extras

Personal Kits *

  • Blankets
  • Sheets
  • Pillow & Pillow Case
  • Bath Towel
  • Hand Towel
  • Wash Cloth 


  • Dish Towel
  • Dinner Plate
  • Silverware
  • Coffee Cup
  • Saucer 


Kitchen Kits *

  • Water Pitcher
  • Pan Covers
  • Frying Pan
  • Potato Peeler
  • Strainer
  • Corkscrew
  • Dutch Oven
  • Bottle Operner
  • Kettle
  • Salad Bowls
  • 1qt Saucepan
  • Platter
  • 4pc Cutlery
  • 2qt Saucepan
  • Clothes Hangers
  • Trash Can
  • mop
  • Bucket
  • Broom
  • Dust Pan



*Kit items and quantities may vary by location. Items may be substituted without notice.

Kit items are for rent and must be returned to rental locations.

Mileage (prepaid only)

500 Mile Packs & Unlimited Mileage Pack price as per booking, additional miles $0.32+tax paid at rental counter 

One-way Rentals and Fees As per confirmation.

Import / Export Fee: El Monte RV will consider accepting a specific one-way request for the standard one-way fee PLUS an additional cost to import or export the motor home to or from the location needed. On request.

Generator Included with all-inclusive packages. $5 per rental night (prepaid) or $3 per hour (local payment) as determined by a time meter.
All motorhome sizes are outfitted with a 110 Volt generator. The use of the generator is not required for normal vehicle operation. Prepaid daily generator charges are non-refundable. 

Preparation Fee Mandatory (included in All-Inclusive packages) 

GPS in multiple languages Available at all locations - Additional security deposit ($250) for GPS unit must be paid at depot 

Vehicle Extras Pack Available at LAX, LAS & SFO only
Includes toaster, coffee machine & maximum 4 folding chairs

PAD (Priority AM Departure ) Available at LAX, LAS, SFO, NYC, DFW & MCO only
Allows pick up of the vehicle before 12 noon. Fee applies

Other Options (local payment only – no guaranteed availability – price subject to change without notice)

Toaster $8/trip plus tax
Coffee machine $10/trip plus tax
Folding chairs $12 each plus tax
Sun Pass Toll Lane Transponder $6 per day (available in Florida only) plus tax

Local & Prepaid Sales Tax:

Taxes are due on all prepaid and local charges and vary depending on the pick up location. Example tax rates as of July 2016.

MCO - 6.5%DFW - 10.00%LAS - 8.10%
MIA - 7.00%ORD - 5.00%BEL - 14.60%
NYC - 7.00%DEN - 4.00%PHX - 16.55%
LAX - 9.00%SLC - 16.10%SAN - 8.00%
SFO - 9.50%

New Jersey State Rental Security: Mandatory $5 / night (maximum $140) for all pick ups at NYC depot.

Colorado State Rental Tax: Mandatory $2 / night for all pickups at DEN depot. 

Taxes are subject to change without notice.

Pre-planning Your Route

If at all possible you should calculate your approximate mileage before you book your El Monte RV Motorhome. This will prevent you having either excess mileage charges at the end of your rental or pre-purchasing more miles than you actually need. (Not applicable if all-inclusive option chosen)

Group Reservations

Special group rates are available. A group consists of 5 or more motorhomes.
Standard flex rates are not valid for group bookings of 5 or more vehicles.
Requests for group bookings should be made as soon as possible. At least 90 days before the scheduled pick up date El Monte RV must receive the lead names for each motorhome.

Long Term Rentals

Maximum length of one rental is restricted to 36 nights.
For requests 37 nights or longer please contact us.
Cannot book 2 consecutive bookings if first booking is less than 36 nights.
Customers may be required to accept charges for normal maintenance, examples include but are not limited to: adding motor oil, transmission fluid or brake fluid, oil changes, tyre rotation or tyre replacement.

Rate Changes

All rates shown are subject to change without notice. 

Amendments

Any amendment to the booking arrangements may require a revised costing and may be subject to any tax changes, cancellation charges and new booking process.
The first amendment is free of charge. Subsequent changes may be charged at £50 / €50 / $50 per change.

The following changes will result in a re-calculation of the Rate. The rate will be calculated using the most current Rate and compared to the existing Value Rate the higher rate will be used. Change of party name, Change of vehicle size, Change of departure location, Change in departure or drop off date, Cancellation and rebooking, Change in one-way drop-off location. 

Cancellations:

For all cancellations the following charges will apply:

  • One way rentals will always incur a minimum charge of £150 / $300 / €200 plus tax (in addition to applicable cancellation fee).

For all cancellations the following charges will apply (plus applicable one way fee):

  • Cancellations made 60 days or more prior to departure - £100 / $200 / €150

  • Cancellations made 59 to 30 days prior to departure - £500 / $750 / €700

  • Cancellations made 29 days to 7 days prior to departure - £700 / $1200 / €1100

  • Cancellations made 6 days to 0 days prior to departure - full rental cost

  • For cancellations made on departure day* and for no shows the full cost of the rental will be charged.

* A client who declines vehicle at departure is classified as a ‘Departure Day’ and not eligible for any refund.

Important: In the event of a natural disaster or other Acts of God every reasonable attempt will be made to accommodate clients’ schedule changes and travel disruptions. However, no refunds for cancellations will be given and no waiver of any fees will be allowed. ALL applicable fees will be assessed and invoiced to the travel wholesaler accordingly.

Cancellation of Group Reservations (applicable per booking)

  • One way rentals will always incur a charge of £150 / $300 / €200 (in addition to applicable cancellation fee).

  • Cancellations made 60 days or more prior to departure - the deposit amount will be charged.

  • Cancellations made 59 to  30 days prior to departure - charge of £900 / $1500 / €1200 per vehicle.

  • Cancellations made 29 days or less prior to departure - full cost of the rental will be charged.

Transfers and Pick up options

(see pick up information for full details)

Standard transfer         

Complimentary shuttle transfers are available at LAX, LAS, SFO, DFW, MCO, YVR & NYC* 

*Transfers from New York City (Midtown Manhattan) – there is an additional $80 per direction transfer fee, local payment only (see El Monte RV pick up information for details of these hotels).

Priority AM Departure  

Allows pick up of the vehicle before 12 noon

Priority AM Departure transfers only from hotels designated as PAD hotels (see El Monte RV pick up information for full details). Available at LAX, LAS, SFO, NYC, DFW & MCO. PAD fee applies.

  • Transfers are only available between designated hotels and depot location. See pick up information.

  • Transfers to or from rental station may be subject to restrictions or limitations beyond El Monte RV’s control. In such circumstances transfers may be the financial and logistical responsibility of the renter.

Motorhome Vehicle Options

STANDARD FLEET: MODEL YEAR 2014 OR NEWER

C22 Class C motorhome. Approximate length: 19-23 ft

C25 Class C motorhome. Approximate length: 23-25 ft

C28 Class C motorhome. Approximate length: 26-29 ft

FS31 Class C motorhome. Approximate length: 30-31 ft Slide-out living area & bunk beds

AF34 Class A motorhome. Approximate length: 32-34 ft Slide-out living area & bunk beds

PREMIER FLEET: GUARANTEED MODEL YEAR 2017 OR NEWER (daily surcharge)

C22 Class C motorhome. Approximate length: 19-23 ft

C25 Class C motorhome. Approximate length: 23-25 ft

C28 Class C motorhome. Approximate length: 26-29 ft

FS31 Class C motorhome. Approximate length: 30-31 ft Slide-out living area & bunk beds

AF34 Class A motorhome. Approximate length: 32-34 ft Slide-out living area & bunk beds

ECONOMY FLEET: MODEL YEAR 2013 OR OLDER (typically model year 2009-2013)

EC25 Class C motorhome. Approximate length:23-25 ft

EC28 Class C motorhome. Approximate length: 26-29 ft


Motorhomes offered as part of our Economy fleet are model year 2006 or newer, typically they are model year 2006-2013, they have all systems working but they may have worn interior and exterior.

Other specialist vehicles may be available.

El Monte RV Premier Fleet

Guaranteed latest model year motorhome. Daily surcharge applies.

Model Year Definition:

‘Model Year’ is a standard industry-wide term employed by US automobile and motor home manufacturers to designate annually changing vehicle designs. ‘Model Year’ does not indicate the year in which a vehicle was manufactured. A 2016 design or ‘model’, for example, may be manufactured anytime during the 2015 or 2016 calendar year. The model year of an El Monte RV vehicle is always indicated on the vehicle registration.

El Monte RV Motorhomes:

El Monte RV continuously strives to provide our international guests with the best possible motor home product in the industry. To this end, we purchase our units only from top RV manufacturers who make them to our higher than average specifications. All motorhomes are 100% walk-through and are equipped with 110V generators, microwave oven and CD player.

Motorhome Specifications:

Motorhome photos, drawings and floor plans provided are examples only. Sleeping capacities within every unit of a size category are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.

Motorhome Lengths:

Motor home lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed.

Taxes

Local & Prepaid Sales Tax:

Taxes are due on all prepaid and local charges and vary depending on the pick up location. Example tax rates as of August 2016.

MCO6.50%
MIA7.00%
NYC7.00%
LAX9.00%
DFW10.00%
ORD5.00%
DEN4.00%
SLC16.35%
SFO9.50%
LAS8.15%
BEL14.60%
PHX16.85%
SAN8.00%


New Jersey State Rental Security: Mandatory $5 / night (maximum $140) for all pick ups at NYC depot.

Colorado State Rental Tax: Mandatory $2 / night for all pickups at DEN depot. 


INSURANCE & LIABILITY

  • El Monte RV is not responsible for travel operators’ or their agent misrepresentation of facts described in the insurance and liability section below

  • All coverage and waivers are subject to the expressed terms and conditions of the rental contract signed by the client on pick up.

  • In the event of an accident, renter and / or driver must disclose to El Monte RV any insurance coverage they may have.

  • All insurance and/or coverage is void if renter operates the rental vehicle in violation of any federal or applicable state, province, local laws, rules, regulations or ordinances.

  • This outline is not a complete description of the various coverage plans. The El Monte RV rental agreement contains the complete legal provisions of any insurance plans.

  • Insurance and coverage plans are subject to change without notice.

Public Liability

El Monte RV maintains insurance coverage for liability claims, property damage and / or personal injuries resulting from the operation of an El Monte RV vehicle. Our coverage provides third party legal limits to protect the renter and authorized drivers. Liability coverage is limited to the minimum financial limits determined by the US state or Canadian province in which the incident occurred. Claims in excess of the state or province limits may arise. These claims are the responsibility of the renter. El Monte RV assumes no responsibility for such liability claims unless the client has purchased the Supplemental Liability Insurance.

Vehicle Incident Protection (VIP)

Jurisdiction: USA and Canada.

Cost: Included in nightly rate unless otherwise stated in confirmation.

Coverage: El Monte RV offers VIP coverage which is separate protection that reduces the Renter’s financial responsibility for certain physical damage to the Rental Vehicle to the applicable deductible of $1000. VIP is a contractual agreement between El Monte RV and the Renter, wherein El Monte RV agrees not to collect more than the applicable deductible of $1000 per occurrence from the Renter for damages to the Rental Vehicle, subject to exclusions. Renter is responsible for paying collision and comprehensive damage up to the amount of the applicable deductible. Coverage is pursuant to the terms and conditions of the then applicable rental contract.

Exclusions: Include but are not limited to the following:

  • Use of a rental vehicle in violation of the terms and conditions of the rental contract.

  • Rental vehicle swaps.

  • Protection for personal property and non-accidental damages.

  • Costs incurred in transporting damaged vehicle to the rental station, including towing and storage.

  • Vandalism, windshield damage, and interior damage.

  • Overhead damage, including awnings.

  • Undercarriage damage, including entry step, tyres and wheels.

  • All damage caused during off-road use.

  • Overheating or freezing of rental vehicle systems.

  • Damage from backing up the rental vehicle.

  • Any accident caused by wilful misconduct, violation of any law, and/or while driving under the influence of drugs and/or alcohol.

  • Damage to motorhome slide-out.

  • Damage caused by failure to maintain the rental vehicle.

  • Rental vehicle damage caused by any form of inattentive driving, including falling asleep.

VIP only covers damage to the motor home or vehicle itself while under the rental contract and does not in any way limit the renter’s responsibility for liability claims, property damage, and / or personal injuries (see Public Liability above).

Certain RVs, eg Diesel Pusher, Funmover; will have additional terms and conditions. These will be advised at the pick up location.

VIP is not insurance, rather an agreement between renter and El Monte RV to limit renter’s financial responsibility for damage to motor home. Third party claims are not covered or accepted.

If purchasing El Monte RV’s Mexico Auto Liability Insurance (MALI), the VIP will cover the difference between the applicable VIP deductible and the 3% Mexico Auto Liability Insurance physical damage deductible if the renter is involved in an accident while travelling in Mexico and is in compliance with the terms and conditions of the rental contract.

Supplemental Liability Insurance (SLI)

Jurisdiction: USA and Canada.

Cost: Included with all-inclusive package or additional cost

Coverage: Supplemental Liability Insurance provides excess auto liability insurance that protects the renter for the difference between the underlying insurance and up to $1,000,000 against claims by a third party for death, bodily injury and / or property damage sustained as a result of an accident while operating the El Monte RV rental vehicle.

If the renter resides outside the United States and is covered by a foreign Liability Insurance policy, the foreign Liability Insurance coverage will be excess / secondary over the SLI purchased pursuant to the rental contract. Deductible: There is no deductible with the Supplemental Liability Insurance.

Exclusions: Include but are not limited to the following:

  • Use of a rental vehicle in violation of the terms and conditions of the rental contract.

  • Motorhome or vehicle damage caused while driving under the influence of alcohol and / or narcotics.

  • Accidents arising out of the use of a rental vehicle by an unauthorized driver.

  • Renter’s liability for damage to the rental vehicle.

Mexico Auto Liability Insurance (MALI)

El Monte RV’s Mexico Auto Liability Insurance is required protection which the renter must obtain from El Monte RV when renting an El Monte RV vehicle and will be travelling in Mexico. El Monte RV’s Mexico Auto Liability Insurance policy provides excellent coverage and eliminates the hassles of trying to obtain insurance at the border.

A written permit from El Monte RV is required for border crossing.

El Monte RV’s Mexico Auto Liability Insurance must be purchased at the rental counter. Client may purchase coverage only for the specific days that they will be in Mexico. There is no reimbursement for repairs or lost use incurred while vehicle is in Mexico.

Jurisdiction: Mexico Auto Liability Insurance is only valid when travelling in Mexico and according to the laws of Mexico.

Coverage: This insurance provides coverage for physical damage to or total theft of the El Monte RV rental vehicle, third party liability and medical payments. Coverage also includes legal assistance to aid in the prevention of the driver from going to jail.

Limits:

Physical damage: Maximum $100,000 for collision, upset, overturn, etc.

Total theft: Maximum $100,000 Coverage excludes partial theft.

Auto liability: $1,000,000 combined single limit for property damage and bodily injury.

Medical payments: $3,000 per person and $15,000 per accident.

Legal assistance: Maximum limit of $43,000.

Deductible:

Physical damage: The deductible for physical damage is 3% of the actual cash value of the RV with a minimum deductible of $600.

Total theft: The deductible for total theft is 5% of the actual cash value of the RV with a minimum deductible of $600. Coverage excludes partial theft.

Auto liability: No deductible

Medical payments: No deductible

Legal assistance: No deductible

Exclusions: Included but are not limited to the following:

  • Use of a rental vehicle in violation of the terms and conditions of the rental contract.

  • Accidents which occur while renter is under the influence of any amount of alcohol and /or narcotics.

  • Accidents arising out of the use of a rental vehicle by an unauthorized driver.

  • Coverage excludes partial theft.

RENTAL LOCATIONS

  • Dallas – DFW

  • Las Vegas – LAS

  • Denver – DEN

  • Los Angeles – LAX

  • San Diego – SAN

  • Salt Lake City – SLC

  • San Francisco – SFO

  • New York – NYC

  • Miami – MIA

  • Orlando – MCO

  • Chicago – ORD

  • Phoenix – PHX

  • Bellingham (Vancouver) – BEL


Times of Operation

Los Angeles, San Francisco, Orlando and Las Vegas locations are open 7 days a week

Monday – Saturday 8am - 5pm and Sundays 8am - 4pm

Dallas, New York and Bellingham locations are open 6 days a week

Monday – Saturday 9am - 5pm

Denver, Miami, Salt Lake City, Chicago, Phoenix and San Diego locations are open 5 days a week

Monday – Friday 9am - 5pm

Some locations reduce operation times during the off season, which will be advised to you when we provide your travel documents.

Bellingham is closed Saturdays and Sundays October to March and closed everyday 25 January 2017 through 05 February 2017.

New York City is closed Saturday & Sunday, October to March.

All locations are also closed on key national holidays. No bookings will be accepted for pick up or return on these days. No exceptions. Location closing dates are subject to change.

RENTAL PROCEDURES

Client/Driver Requirements

  • Renter (contract signer) must be at least 21 years of age and in possession of valid identification (Driver’s license, passport, etc.).

  • Additional drivers must be present at pick up of the rental vehicle and sign the rental agreement.

  • There is no charge for additional drivers.

  • Authorized drivers must be at least 21 years of age with a valid driver’s license and identification, and be listed on the rental agreement.

  • An International Driver’s License is recommended, though not required.

  • A major credit card (no ATM/debit cards) with available credit is required for the Security Deposit ($1000) and all charges paid at the counter. The credit card must be issued to the signer or co-signer of the contract.

  • Cash, Travellers Cheques or Debit Cards are not accepted.


First Night Accommodation

  • We strongly recommend that clients spend their first night in the U.S.A. in a hotel.

  • Transfers are restricted to designated hotels advised at time of booking (please see El Monte RV pick up information)

  • No refunds are given for self-transfer.

  • No transfers are provided for same day flight arrivals.


Motorhome Takeover and Return Policies

  • Takeover time: After 1:00 pm. Subject to vehicle readiness. (Even if clients may be picked up or arrive earlier on their own at the depot). (except PAD – Priority AM Departure)

  • Latest motor home takeover time is 1 hour before station’s official closing time.

  • Day of departure: No refund if client picks up later than the booked day of departure.

  • Return time: Between 8:00 am and 11:00 am.

  • A $50+ per hour penalty will be charged for returns after 11:00 am without prior authorization from rental station.

  • Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport. Clients may have to return by 11:00 am a day early to obtain courtesy shuttle, or arrange other means of transportation.

  • Holding tanks must be emptied and flushed prior to return or Renter will be charged a minimum of $75.

  • Gasoline tank(s) must be full or the shortage will be estimated and charged at double the current market rate per gallon.

  • Early returns: No refund for any reason if rental is terminated by clients before the scheduled return date.


Security Deposit

  • Clients are required to leave a $1,000 security deposit at the time of vehicle pick up.

  • We require that the deposit be guaranteed by a credit card with sufficient credit balance to cover this amount. No ATM/debit cards or prepaid credit cards are accepted.

  • The security deposit of $1,000 may be charged on the customer’s credit card on pick up, then refunded upon return, provided that the rental vehicle is returned clean inside, undamaged and on time. The $1,000 may take up to 8 weeks to be credited back to the customer’s credit card. Currency conversions are client’s responsibility.


Customer Orientation

  • Clients will receive a full orientation of their motor home, including client’s maintenance and use responsibility. Orientation consists of a video in English, German, Spanish or Japanese introducing the general concepts of motor home use and safety tips, as well as a personal walk-around of motor home with the client by a qualified instructor.

  • Operator manuals are provided for clients to take with them in English and German. Additionally, clients receive from the rental station regional campground directory and location map with directions to nearest supermarket and gas stations.


Cleaning

  • Clients must return the rental vehicle in a clean condition or a cleaning fee will be estimated and charged. Rental vehicles returning from special events, e.g. music festivals and race events may require additional cleaning.


Flush Out

  • A minimum charge as a flush out fee if the waste and/or holding tanks have not been drained by client prior the rental vehicle being returned to El Monte RV.


Lost Items

  • El Monte RV is not responsible for items left in the motor home after client’s return and reserves the right to donate or dispose of them as it sees fit. Left items cannot be mailed to client.


Luggage Storage

  • Luggage storage is available on a limited basis at limited locations only.

  • To facilitate the pick up and drop off procedures, we recommend that clients store their luggage in their vehicle. Soft-sided or collapsible bags are best for storage.

  • Luggage storage is at the client’s own risk and is not available for one way rentals.

  • Luggage capacity in courtesy shuttles is limited, clients with excess luggage or oversized items may be required to store and later retrieve them from their hotel.


TRANSFER PROCEDURES

See El Monte RV Pick up Information document for details

  • Complimentary shuttle transfers are available at DFW, LAS, LAX, MCO, NYC*, SFO, and YVR locations. *Transfers from New York City (Midtown Manhattan) – there is an additional $80 per direction transfer fee, local payment only (see El Monte RV pick up information for details of these hotels).

  • Transfers with the PAD option are available at DFW, LAS, LAX, MCO, NYC and SFO locations. PAD Fee applies. PAD (Priority AM Departure) takeover time: 8:00 am and 12:00 noon.

  • Transfers to or from rental station may be subject to restrictions or limitations beyond El Monte RV’s control. In such circumstances transfers may be the financial and logistical responsibility of the renter. Transfers are provided as a courtesy and are not financially negotiable or refundable.

  • Contact number: Client must call 1-800-367-6507* no later than 9:00 am the morning of motor home takeover to schedule pick up time and confirm hotel entrance. Under no circumstances should clients arrive unannounced.

  • Toll Free Transfer Telephone numbers are area code directed. Customers must use a land based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pick up location. Cell phone users must use the direct telephone numbers for each location (see El Monte RV Pick Up Information document). Clients using a cell phone to call El Monte RV’s toll-free number while in NYC, for example, for a pick up the next day in MCO would be connected to the NYC station.


Motorhome Takeover and Return Policies

  • Takeover time: After 1:00 pm. Subject to vehicle readiness.

    • Even though clients may be picked up or arrive earlier on their own (except PAD).

    • Latest motor home takeover time is 1 hour before station’s official closing time.

  • Day of departure: No refund if client picks up later than the booked day of departure.


Bellingham Depot: Pick up and Transfer Procedure (between Vancouver transfer hotels and Bellingham depot)

  • Pick up time is usually after 12 noon.

  • US Border Crossing Fee of $6 per person is required at the border. Clients should be aware that a visa to enter the United States may be required. (fee subject to change)

  • Due to increased security and traffic, delays crossing into the US are possible. El Monte RV is not responsible for refunds of any type as a result of border crossing delays.

  • Seattle (SEA) transfer: No transfer provided in either direction. Clients must arrange and pay for their own transfer. Courtesy transfer to and from Bellingham airport by El Monte RV is provided at no charge.


Priority AM Departure (PAD) Transfer (see rates for cost)

  • PAD locations: Las Vegas, Los Angeles, San Francisco, New York, Dallas and Orlando.

  • PAD hotels: PAD is restricted solely to those hotels designated as PAD hotels and advised at time of booking.

  • Pick up or take over time of RV is between 8:00 am and 12 noon

  • Transfer time: PAD Shuttle arrives between 7:15 am - 8:00 am.

  • Procedure: Customer or Agent must inform El Monte RV of a PAD. The completed PAD form MUST be sent to El Monte RV at least 14 days before pick up date.

  • PAD is for early preparation and pick up of the motorhome and transfers are offered as a courtesy only. In the event client or agent fails to notify El Monte RV, or notifies us less than 14 days prior to takeover, client will either have to accept standard transfer, or provide their own transfer at their own cost. No Exceptions.

  • Contact numbers: A pre-recorded message is available at 1-800-337-2199 which instructs at what time and at which entrance clients should wait for transfer shuttle.

  • It is recommended that clients also call 1-800-367-6507 the day before motor home takeover to confirm pick up time and hotel entrance.

 

Self-Transfer: Clients can make their own way to all depots at their own expense.

  • Self Transfer is mandatory at Denver, Miami, Salt Lake City, Chicago, Phoenix, San Diego and for Bellingham to and from Seattle / SEATAC area.

  • Customer must not arrive at depot without calling first.

RETURN

Return time: Between 8:00 am and 11:00 am.

  • A $50+ per hour penalty will be charged for returns after 11:00 am without prior authorization from rental station.

  • Early returns: No refund for any reason if rental is terminated by clients before the scheduled return date.

 

Complimentary shuttle transfers are available at DFW, LAS, LAX, MCO, NYC, SFO, and BEL locations.

  • Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport. Clients may have to return by 11:00 am a day prior to obtain the transfer shuttle, or arrange other means of transportation.

  • No refunds for early return.

  • No transfers are available for drop offs after 11:00am

 

Bellingham Depot: Drop off and Transfer Procedure

  • Shuttle departs Bellingham location at approximately 11 am.

  • Due to increased security and traffic, delays crossing into Canada are possible. El Monte RV is not responsible for any refunds of any type as a result of border crossing delays.
 

VEHICLE SUPPORT & USE

Accidents:

In the event of an accident resulting in injury to Rental Vehicle occupants or third parties, or damage, loss, or theft of the Rental Vehicle or third party vehicle or property, whether or not due to Renter fault, Renter agrees to file an accident / Rental Vehicle damage report immediately with the police and secure copy of police report and provide to El Monte RV within five (5) days following incident. In addition, Renter will complete an accident / Rental Vehicle damage report with El Monte RV by toll free telephone, 1-800-367-4707 within 24 hours after the accident or Renter returning the Rental Vehicle to El Monte RV. Renter will obtain at the time of accident and deliver to El Monte RV, the name, address, telephone number, driver’s licence, description, location, owner’s name and address of injured parties, damaged property description and all witnesses names and contact information. Failure to comply with this provision will deny El Monte RV the opportunity to properly investigate the accident, mitigate the claim and will void VIP, SLI or MALI coverage if provided under the Rental Contract.

Awnings

Awnings are not available to use on the motorhome, they are either removed or should be permanently locked so they cannot be opened.

Left Items

In the unlikely event that items are missing from kitchen or personal kits, or for example client needs an additional blanket, or client needs to replace an item for the motor home such as a water hose, sewer hose, etc, the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they do not total more than $75.

Maintenance and User Responsibility

Renter is responsible for checking engine oil at each refuelling; and coolant levels and tyre pressure in the morning when the engine is cold. Renter is also responsible for checking into and reporting any problems

Renter notices with the Rental Vehicle (fluid leaks, smoke, warning lights lit, etc. Clients may be held responsible for mechanical damage due to negligence in operation and /or in performing normal maintenance. Tools for vehicle repair are not provided since clients are not authorized to make repairs.

Maximum Passenger Numbers:

You may not transport more people than the manufacturer of the unit recommends for the specific vehicle type, or more people than there are seatbelts in the vehicle. Should you transport more people than recommended, you may be in violation of traffic safety laws and the excess weight could cause an accident or mechanical failure. In either case, Renter will be held fully responsible.

Refunds for Mechanical Problems

El Monte RV operates one of the newest fleets in the industry. Yet as motorhomes are mechanical devices they do occasionally develop problems. In the event of a mechanical problem requiring repairs under $75 clients will be reimbursed upon presentation of receipts and any replaced parts. For needed repairs over $75 clients must call El Monte RV’s On-The-Road Support department for prior authorization. A toll free number is provided for assistance with problems, questions, etc: 1-800-367-4707. Contact can also be made at roadsidegroup@elmonterv.com Mobile phone charges will not be reimbursed.

Breakdowns:

In the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours, El Monte RV will refund lost-use rental charges only. El Monte RV’s maximum liability shall be for the refund of nightly rental charges or fractions thereof. No claims for rental car, hotel, telephone etc will be accepted.

Accompanying vehicles:

Accompanying vehicles are not eligible for compensation.

Travel Agent Assistance:

Contacting one's travel agency or tour operator will have no affect on the availability and/or speed of vehicle towing, repairs and/or replacement and no compensation of any kind will be given for communication costs incurred. Clients should be instructed by their travel agency/tour operator to coordinate the repair efforts only with El Monte RV’s On-The-Road Support and to discuss compensation with the staff at the return rental counter.

Non-essential items:

A Rental Vehicle provides multiple features including transportation, lodging, cooking facilities, toilet, shower, etc. An equipment malfunction resulting in the loss of one or more of these facilities may cause certain inconvenience but does not constitute complete loss of the Rental

Seatbelts:

Renter must comply with passenger seating “seat belt” law and “child restraint” law of any state or province in which Rental Vehicle may be operated. Renter acknowledges that in the event of any non-compliance with such laws, Renter shall be liable for any injury, damages, cost or loss and fines and penalties resulting from such non-compliance.

Theft:

Renter agrees to report any theft of the Rental Vehicle or it’s equipment immediately to the appropriate public law enforcement agency and to El Monte RV, and to call the appropriate public law enforcement agency to the scene of the theft where required by law, to file the required law enforcement reports and El Monte RV reports and to return the Rental Vehicle keys to the nearest El Monte RV office in the event of total theft. Renter agrees to fully cooperate with El Monte RV and El Monte RV’s agents and insurer with respect to any such theft.

Vehicle’s use

El Monte RV will not be responsible for loss due to breakdown of items such as the radio, tape player, television, cruise control, electronics, etc., as they are not critical to the performance of the Rental Vehicle.


On The Road Support Contact requirement:

In order to be eligible for a lost-use refund client must have contacted El Monte RV’s On-The-Road Support department during their rental period and must have followed their instructions, self-help tips, and / or recommendations for repair.

  • Customers declining On-The-Road Support instructions, recommendations or appointments for repairs will not be eligible for lost-use compensation.

  • All vehicle lost-use issues must be verified by a pre-authorized repair facility and/or by location staff upon return and only after issues are validated will any compensation be considered.

  • No consideration for lost-use will be given if it is determined any issues were operator error.

Loss of Rental:

Clients will be charged ‘loss of use’ fees for company’s lost rental revenue, up to the amount of the deductible, based on estimated time of motorhome repair.

In the event of client accepting a refund at the drop off or earlier, no future refund requests will be considered. A refund is considered accepted when client accepts a payment from El Monte RV.

Vehicle Support

  • On-The-Road Support: 1-800-367-4707.

  • Open every day during business hours and most holidays.

  • Support staff may also be reached via email: roadsidegroup@elmonterv.com

  • In order to be eligible for a lost-use refund client must have contacted El Monte RV’s On-The-Road Support department during their rental period and must have followed their instructions, self-help tips, and / or recommendations for repair. No refund is offered for calls made from mobile phones.

  • On-The-Road Support is a courtesy service provided by El Monte RV for our customers. They are not authorized to determine refunds. Any refund consideration can only be made by the return location manager.

  • Under certain circumstances a replacement vehicle may be provided to the client. El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.

  • In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.

  • Under most circumstances, if client for any reason was at fault in causing incapacitation of their motor home they will be required to pay the costs incurred in delivering a replacement unit to them of up to $5,000.

  • Should clients violate the terms and conditions by driving intoxicated, under the use of drugs, or should they fall asleep at the wheel or drive negligently the $5000 deductible is voided and the customer will be responsible for all costs involved in replacing, towing and repairing of damaged motorhome. Client’s financial responsibility includes but is not limited to the rental vehicle. Clients may be charged ‘lost use’ for the time needed for recovery and / or repair.

Prohibited Use of the Rental Vehicle

Any use of the Rental Vehicle that is prohibited by the Rental Contract or failure to fulfil Renter obligations will be a breach of the Rental Contract, will void any limitation of Renter’s responsibility under the Rental Contract, and make Renter fully responsible for El Monte RV’s actual and consequential damages, costs, and attorney’s costs and fees resulting from that breach. To the extent permitted by law, VIP, SLI, MALI, and any liability protection will also be void.


Under this Rental Contract, with respect to the Rental Vehicle, RENTER MAY NOT:

  • Operate, occupy or use the Rental Vehicle in a negligent or careless manner. Leave the Rental Vehicle unattended in a negligent or careless manner.

  • Operate the Rental Vehicle in violation of any federal, state, provincial, or local laws, rules, regulations or ordinances.

  • Push or tow any vehicle or other object with the Rental Vehicle except as permitted in writing by El Monte RV.

  • Renter may not, under any circumstances, tow anything weighing more than a gross vehicle weight of 3,000 pounds.

  • Allow operation of the Rental Vehicle by anyone except Renter and/or Authorized Drivers.

  • Drive the Rental Vehicle during adverse weather conditions, and/or road conditions.

  • Drive Rental Vehicle through any tunnel or area restricting propane tanks.

  • Drive, ferry or transport the Rental Vehicle to any areas outside the 48 contiguous United States or Provinces of Canada (except Newfoundland) or to certain areas prohibited by El Monte RV as inhospitable and dangerous, except with El Monte RV’s prior written approval. The Rental Vehicle may be operated in designated areas of Mexico, Alaska, Yukon and Northwest Territories upon securing a pre-approved written permit from El Monte RV.

  • Drive while under the influence of alcohol or drugs/narcotics.

  • Transport more people than the manufacturer of the unit recommends for the specific vehicle type, or more than there are seatbelts in the vehicle.

  • Disconnect and/or tamper with the odometer and/or speedometer.

  • Carry persons or property for compensation.

  • Engage in any race, test, training or contest.

  • Operate in connection with or during any period of strike, riot, or civil commotion.

  • Operate the Rental Vehicle if Rental Vehicle is obtained from El Monte RV by fraud or misrepresentation.

  • Use for any illegal purpose or to carry explosives or other hazardous wastes and/or hazardous materials.

  • Drive on unpaved roads, trails, and the like, commonly called “logging” roads or any surface subjecting the Rental Vehicle to damage or road hazard.

  • Operate or occupy the Rental Vehicle in a reckless or abusive manner which causes damage to the Rental Vehicle whether interior, exterior, or mechanical.

  • Operate, maintain, or refuel the Rental Vehicle if Renter has doubts about safe operation and cannot obtain professional assistance or access the El Monte RV’s customer service assistance by telephone.

  • Operate or use the Rental Vehicle when signs of apparent problems (monitoring panel gauges, flat tires, steam arising from engine, abnormal noise, and the like) indicate damage to the Rental Vehicle from continued use.

  • Allow the transport of any persons in a trailer or in the camper portion of camper homes or allow the detachment of the camper from the truck chassis.

  • Allow placement of objects or persons for any purpose on the roof, including in a parking position for viewing.

  • Operate if improperly loaded, or, if load is improperly secured, or if Rental Vehicle door steps are not properly stowed.

  • Allow placement of signs, lettering, painting, or other legend or loudspeakers or other sound apparatus on the Rental Vehicle.

  • Further operate the Rental Vehicle after it has been involved in an accident or is damaged, regardless of fault, until the vehicle has been properly repaired or otherwise certified to be road worthy and in compliance with all applicable safety standards

  • Fall asleep or use in any other inattentive manner while operating the Rental Vehicle.

Abandonment

The renter may not return the rental vehicle at a time other than El Monte RV’s hours of operation. Abandoned vehicles will be subject to recovery and damages’ charges. Abandonment will void any insurance coverage. The renter will be responsible for any damages / recovery fees that occur during the entire length of the rental including the period of abandonment. Additional abandonment fees may apply.


Travel Restrictions

  • Clients are restricted from travelling to certain regions due to road conditions, extreme weather, acts of God, security alerts and /or availability of support. Restrictions are subject to change without notice and are determined solely by El Monte RV.

  • Clients are responsible for knowing and following the travel restrictions and awareness of changing conditions. El Monte RV, to the best of its ability, will provide clients as much information at time of pick up as possible, but is not liable for any delays or detours client may encounter.

  • Violation of these travel restrictions voids insurance and coverage option under the terms and conditions of the rental contract.


Please note the following restrictions:

  • Off-road: Travel on non-public, unpaved and / or ‘logging’ roads is not permitted at any time.

  • Death Valley: Travelling in or traversing Death Valley is not permitted in July and August. In May, June and

  • September travel is permitted, however customer is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140o F or 60oC.

  • Mexico: Travel is permitted at client’s own risk and only with purchase of El Monte RV’s Mexico Auto Liability

  • Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for damage.

  • New York City / Manhattan: Travel is not permitted.

  • Alaska / Northern Canada: Travel is permitted at client’s own risk. However, there is no reimbursement for repairs or lost use.

  • Winter: Travel during winter months is permitted. However freezing conditions may occur in Spring and Fall at higher elevations and should be anticipated and precautionary measures taken. Clients are responsible for any damage due to systems freezing or cold weather. As a precautionary measure, water may be replaced by anti-freeze to prevent water systems from freezing. Clients are then not allowed to use any water systems, including the toilet or shower, until they have travelled to consistently above zero temperatures. In the event the clients want to replace the anti-freeze with water the client may be charged up to $150 to re-winterize or de-winterize the vehicle. Special instructions may be given at the rental counter. 
    Note: Winterizing or de-winterizing cost, typically up to $150, are responsibility of renter. 

  • Summer: Travel in summer months and /or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motorhome up to a maximum of 20 degrees cooler than the outside temperature.

  • Ontario / Quebec: Due to increased incidence of theft, motorhomes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motorhome parked at a campground and use taxis or public transportation. Details available at pick up location. Clients planning on travelling in these areas must inform rental station prior to departure.

  • Burning Man - Due to the high volume of rentals going to Burning Man, there is a $1000 surcharge for pickups starting August 26, 2017 AND returning by September 07, 2017. SFO location only. SFO will be closed for pickups and returns on September 04, 05 (Labor Day).

  • Alternative terms & conditions may come into effect for pick-ups and returns over the Labor Day weekend and Burning Man festival.

Traffic Tickets and Citations

  • Client is responsible for all traffic violations, fines, toll charges and/or citations incurred during the rental period.

  • Clients may either pay for the fine themselves or opt to hand the citation over to the rental office upon return for processing and payment. In addition to the citation amount clients will be charged a $25 administrative processing fee.

  • In the event of non-payment or failure to turn over any citation to El Monte RV, clients are responsible for the fine amount plus late penalties. Additionally, clients may be charged up to $250 for increased administrative processing. El Monte RV will charge the customer the amount of the citation using the credit card we have on file. This process is automatic, this may be up to 6 months after the customer has dropped off.

  • Golden Gate Bridge tolls: El Monte RV will charge the customer the amount of the toll PLUS an additional $10 handling fee, using the credit card we have on file. This process is automatic. Clients must indicate upon pick up if they wish to opt out of this process. This service does NOT include traffic or parking infractions.

  • Florida Sun Pass Toll Lane Transponder: Clients have the option of renting a transponder for $6/day which will automatically cover all tolls in Florida.

Fuel Consumption

  • Fuel costs are client’s responsibility. Gasoline tanks are generally full at pick up and must be returned full or the difference will be estimated and the clients charged; or if not full the gasoline tank must be returned at the same level as at takeover or the difference will be estimated and the clients charged.

  • No claims are accepted as to fuel consumption. Fuel consumption will vary according to where and how a vehicle is driven. No claims are accepted as to fuel consumption if client is upgraded to a larger unit.

Substitutions

  • We make every effort to provide the clients with the model reserved. However, El Monte RV reserves the right to substitute models which are similar, higher rated or longer as necessary; i.e. a Class A vehicle may be substituted for a cab-over Class C model; a C28 may be substituted for a C22.

  • No refunds for any reason (additional fuel consumption, ferry charges or campground fees, etc.) will be given due to increased length or size of motor home substituted.

  • Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the price difference between the model booked and paid for and the model received at the time the booking was made. No refund will be given should a smaller or lower rated vehicle be requested by the client.

  • No claims as to vehicle year will be considered unless clients have paid for and received a ‘Premier’ unit. Should a premier model not be available El Monte RV will be liable only for refund of the difference between the Premier and standard unit of similar type and length.

  • Clients should take into consideration a larger unit may be substituted when pre-booking campgrounds.

  • Clients should automatically reserve the next size motor home length when making ferry reservations.
 

Rental Agreement

All rentals are subject to these terms and conditions and the Rental Contract signed at the El Monte RV depot at the time of vehicle pick up.

CUSTOMER COMPLAINTS

Client complaints should be addressed where possible with the El Monte RV rental depot at the beginning or end of the rental. Should any matter remain unresolved, issues should be addressed with the El Monte RV UK/European office in writing, with all supporting documentation, no later than 30 days after your rental drop off date in order to be eligible for compensation consideration.

Client Contact Information whilst travelling in North America

  • Standard Transfer: 1-800-367-6507 (Must be called from a landline)

  • PAD Transfer: 1-800-337-2199

  • On-the-road-support: 1-800-367-4707 or roadsidegroup@elmonterv.com

UK/EUROPEAN SALES AND RESERVATION CENTRE

Tel: +44 (0)1483 500003

Email: res@elmonterv.co.uk

5 Bramley Business Centre, Station Road, Bramley, Surrey, GU5 0AZ, UK

All details subject to change without notice

RENTAL RATES

Rates Information

  • Rates are per night. Pick up date determines rate for the entire rental.

  • VIP coverage including public liability insurance, $1000 deductible per incident (see Insurance for more

    details)

  • San Francisco only – 10 night minimum rental period and surcharge for pickups starting 20 August, 2018

    AND returning by 05 September, 2018 (surcharge applies).

  • Maximum rental duration 45 nights - Long term quotations available upon request.

  • Rates are for international travellers, i.e. only for those clients living outside of the United States and having no US address or US driver’s licence.

Insurance

  • SLI (Supplemental Liability Insurance) Coverage

  • MALI (Mexico Auto Liability Insurance) Only applicable in Mexico


Optional extras

Personal Kits *

  • Blankets
  • Sheets
  • Pillow & Pillow Case
  • Bath Towel
  • Hand Towel
  • Wash Cloth 


  • Dish Towel
  • Dinner Plate
  • Silverware
  • Coffee Cup
  • Saucer 

Kitchen Kits *

  • Water Pitcher
  • Pan Covers
  • Frying Pan
  • Potato Peeler
  • Strainer
  • Corkscrew
  • Dutch Oven
  • Bottle Opener
  • Kettle
  • Salad Bowls
  • 1qt Saucepan
  • Platter
  • 4pc Cutlery
  • 2qt Saucepan
  • Clothes Hangers
  • Trash Can
  • mop
  • Bucket
  • Broom
  • Dust Pan

*Kit items and quantities may vary by location. Items may be substituted without notice.
*Kit items are for rent and must be returned to rental locations.

Mileage (prepaid only)

500 Mile Packs & Unlimited Mileage Pack price as per booking, additional miles $0.32+tax paid at rental counter 

One-way Rentals and Fees As per confirmation.

Import / Export Fee: El Monte RV will consider accepting a specific one-way request for the standard one-way fee PLUS an additional cost to import or export the motor home to or from the location needed. On request.

Generator Included with all-inclusive packages. $5 per rental night (prepaid) or $3 per hour (local payment) as determined by a time meter.
All motorhome sizes are outfitted with a 110 Volt generator. The use of the generator is not required for normal vehicle operation. Prepaid daily generator charges are non-refundable. 

Preparation Fee Mandatory (included in All-Inclusive packages) 

GPS  Available at all locations - Additional security deposit ($250) for GPS unit must be paid at depot 

Vehicle Extras Pack Available at LAX, LAS & SFO only
Includes toaster, coffee machine & maximum 4 folding chairs

Other Options (local payment only – no guaranteed availability – price subject to change without notice)

Toaster $8/trip plus tax
Coffee machine $10/trip plus tax
Folding chairs $12 each plus tax

Local & Prepaid Sales Tax:

Taxes are due on all prepaid and local charges and vary depending on the pick up location. Example tax rates as of October 2017.

MCO - 6.5%DFW - 10.00%LAS - 8.25%
MIA - 7.00%ORD - 5.00%BEL - 14.60%
NYC - 6.87%DEN - 4.00%PHX - 16.55%
LAX - 9.5%
SLC - 16.35%SAN - 7.75%
SFO - 9.25%

New Jersey State Rental Security: Mandatory $5 / night (maximum $140) for all pick ups at NYC depot.

Colorado State Rental Tax: Mandatory $2 / night for all pickups at DEN depot. 

Taxes are subject to change without notice.

Pre-planning Your Route

If at all possible you should calculate your approximate mileage before you book your El Monte RV Motorhome. This will prevent you having either excess mileage charges at the end of your rental or pre-purchasing more miles than you actually need. (Not applicable if all-inclusive option chosen)

Group Reservations

Special group rates are available. A group consists of 5 or more motorhomes.
Standard flex rates are not valid for group bookings of 5 or more vehicles.
Requests for group bookings should be made as soon as possible. At least 90 days before the scheduled pick up date El Monte RV must receive the lead names for each motorhome.




Long Term Rentals

Maximum length of one rental is restricted to 45 nights.
For requests 46 nights or longer please contact us.
Cannot book 2 consecutive bookings if first booking is less than 45 nights.
Customers may be required to accept charges for normal maintenance, examples include but are not limited to: adding motor oil, transmission fluid or brake fluid, oil changes, tyre rotation or tyre replacement.

Rate Changes

All rates shown are subject to change without notice. 

Amendments

Any amendment to the booking arrangements may require a revised costing and may be subject to any tax changes, cancellation charges and new booking process.

The first amendment is free of charge. Subsequent changes may be charged at $50 per change.

The following changes will result in a re-calculation of Value Rate. The rate will be calculated using the most current Value Rate and compared to the existing Value Rate the higher rate will be used. Change of party name, Change of vehicle size, Change of departure location, Change in departure or drop off date, Cancellation and rebooking, Change in one-way drop-off location.

Cancellations:

For all cancellations the following charges will apply:

  • One way rentals will always incur a charge of $250 plus tax (in addition to applicable cancellation fee).


For all cancellations the following charges will apply (plus applicable one way fee):

  • Cancellations made 45 days or more prior to departure - no charge (unless one way)

  • Cancellations made 44 to 16 days prior to departure - 20% of total cost (minimum $600 plus tax)

  • Cancellations made 15 days to 7 days prior to departure - 80% of total cost (minimum $1200 plus tax)

  • Cancellations made 6 days to 0 days prior to departure - full rental cost plus tax

  • For cancellations made on departure day* and for no shows the full cost of the rental will be charged.

* A client who declines vehicle at departure is classified as a ‘Departure Day’ and not eligible for any refund.

Important: In the event of a natural disaster or other Acts of God every reasonable attempt will be made to accommodate clients’ schedule changes and travel disruptions. However, no refunds for cancellations will be given and no waiver of any fees will be allowed. ALL applicable fees will be assessed and invoiced to the travel wholesaler accordingly.

Cancellation of Group Reservations (applicable per booking)

  • One way rentals will always incur a charge of $250 plus tax (in addition to applicable cancellation fee).

  • Cancellations made 90 days or more prior to departure - charge of $500 plus tax per vehicle

  • Cancellations made 89 to 31 days prior to departure - charge of $700 plus tax per vehicle

  • Cancellations made 30 days or less prior to departure - full cost of each vehicle will be charged.


Transfers and Pick up options

(see pick up information for full details)

Standard transfer         

Complimentary shuttle transfers are available at LAX, LAS, SFO, DFW, MCO, YVR & NYC* 

*Transfers from New York City (Midtown Manhattan) – there is an additional $80 per direction transfer fee, local payment only (see El Monte RV pick up information for details of these hotels).

Priority AM Departure  

Allows pick up of the vehicle before 12 noon

Priority AM Departure transfers only from hotels designated as PAD hotels (see El Monte RV pick up information for full details). Available at LAX, LAS, SFO, NYC, DFW & MCO. PAD fee applies.

  • Transfers are only available between designated hotels and depot location. See pick up information.

  • Transfers to or from rental station may be subject to restrictions or limitations beyond El Monte RV’s control. In such circumstances transfers may be the financial and logistical responsibility of the renter.

Motorhome Vehicle Options

STANDARD FLEET: MODEL YEAR 2017-2019

C22 Class C motorhome - 4-5 people (4 adults)
C25 Class C motorhome - 5 people (4 adults / 1 child)
C28 Class C motorhome - 6 people (4 adults / 2 children)
FS31 Class C motorhome - 8 people (5 adults / 3 children)
AF34 Class A motorhome - 6 people (5 adults / 1 child)


MIGHTY CAMPERS: ECONOMY FLEET: MODEL YEAR 2014-2016

Available in Los Angeles, Las Vegas, San Francisco, Orlando and Dallas
M22 Class C motorhome - 4-5 people (4 adults)
M28 Class C motorhome - 6 people (4 adults / 2 children)
MS31 Class C motorhome - 8 people (5 adults / 3 children)

MA34 Class A motorhome - 6 people (5 adults / 1 child)


Other specialist vehicles may be available.


Model Year Definition:

‘Model Year’ is a standard industry-wide term employed by US automobile and motor home manufacturers to designate annually changing vehicle designs. ‘Model Year’ does not indicate the year in which a vehicle was manufactured. A 2017 design or ‘model’, for example, may be manufactured anytime during the 2016 or 2017 calendar year. The model year of an El Monte RV vehicle is always indicated on the vehicle registration.

El Monte RV Motorhomes:

El Monte RV continuously strives to provide our international guests with the best possible motor home product in the industry. To this end, we purchase our units only from top RV manufacturers who make them to our higher than average specifications. All motorhomes are 100% walk-through and are equipped with 110V generators, microwave oven and CD player.

Motorhome Specifications:

Motorhome photos, drawings and floor plans provided are examples only. Sleeping capacities within every unit of a size category are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.

Motorhome Lengths:

Motor home lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed.

Taxes

Local & Prepaid Sales Tax:

Taxes are due on all prepaid and local charges and vary depending on the pick up location. Example tax rates as of October 2017

MCO6.50%
MIA7.00%
NYC6.87%
LAX9.5%
DFW10.00%
ORD5.00%
DEN4.00%
SLC16.35%
SFO9.25%
LAS8.25%
BEL14.60%
PHX16.85%
SAN7.75%


New Jersey State Rental Security: Mandatory $5 / night (maximum $140) for all pick ups at NYC depot.

Colorado State Rental Tax: Mandatory $2 / night for all pickups at DEN depot. 


INSURANCE & LIABILITY

  • El Monte RV is not responsible for travel operators’ or their agent misrepresentation of facts described in the insurance and liability section below

  • All coverage and waivers are subject to the expressed terms and conditions of the rental contract signed by the client on pick up.

  • In the event of an accident, renter and / or driver must disclose to El Monte RV any insurance coverage they may have.

  • All insurance and/or coverage is void if renter operates the rental vehicle in violation of any federal or applicable state, province, local laws, rules, regulations or ordinances.

  • This outline is not a complete description of the various coverage plans. The El Monte RV rental agreement contains the complete legal provisions of any insurance plans.

  • Insurance and coverage plans are subject to change without notice.

Public Liability Insurance

Public Liability Insurance covers collisions in the event that the renter is at fault.  The policy protects the renter to Statutory Limits (State mandated minium liability coverage).  Liability insurance has no deductible and is limited to the minimum financial limits determined by the US state or Canadian province in which the incident occurred.  Claims in excess of the state or province limits may arise. These claims are the responsibility of the renter. El Monte RV assumes no responsibility for such liability claims unless the client has purchased the Supplemental Liability Insurance.

 

Supplemental Liability Insurance (SLI)

Jurisdiction: USA and Canada.

Cost: Included with all-inclusive package or additional cost

Coverage: Supplemental Liability Insurance coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental contract for up to USD $1,000,000.00 towards covered 3rd party damage claims.

If the renter resides outside the United States and is covered by a foreign Liability Insurance policy, the foreign Liability Insurance coverage will be excess / secondary over the SLI purchased pursuant to the rental contract.

Exclusions: include but are not limited to the following:

  • Use of a rental vehicle in violation of the terms and conditions of the rental contract.
  • Motorhome or vehicle damage caused while driving under the influence of alcohol and / or narcotics.
  • Accidents arising out of the use of a rental vehicle by an unauthorized driver.
  • Renter’s liability for damage to the rental vehicle.

Premium Vehicle Incident Protection Coverage

VIP includes secondary Comprehensive and Collision coverage for the rented vehicle with a deductible of USD $1,000.00 per incident.
Jurisdiction: USA and Canada.

Cost: Included in nightly rate unless otherwise stated in confirmation.

Coverage: includes but is not limited to:

  • Accidental damages to the vehicle (renter’s or 3rd party’s fault)
  • Uninsured Motorist in case the renter is involved in a collision with a non insured driver
  • Windshield & glass damage
  • Vehicle theft and fire (personal property and items in the vehicle are always excluded)
  • Vandalism

Security Deposit: USD $1,000.00 (authorised on a major credit card)

No insurance coverage is provided (liability or comprehensive & collision) while traveling into non- authorized areas including but not limited to Death Valley (June – September), the inner cities of New York, Montreal and Quebec (Canada). Northern Canada, Alaska Highway, Alaska.

Non-Covered Damages
Customer has full legal and financial responsibility in case of:

  •     Renter’s negligence, e.g. backing up, following incorrect GPS directions, etc
  •     Breach or violation of the rental contract  
  •     Damages to the interior of the vehicle
  •     Damages caused by entering any parking structure
  •     Damages caused by freezing or overheating of vehicle or systems (please refer to “Winterization” as well)
  •     Deliberate and willful damages caused by the renter or his guests
  •     Damages caused to the vehicle by abuse or misuse for illegal activities
  •     Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels, tyre pressure, etc.
  •     Damages and losses caused during travel in or through restricted areas and damages due to “off-road” usage
  •     Damages and collisions caused under the influence of alcohol, drugs or other controlled substances
  •     Damage caused by any form of inattentive driving, including falling asleep
  •     Damages and injuries caused by overloading the vehicle and/or exceeding the legal towing capacity (towing limit –1500 lb. maximum with proper equipment)
  •     Carrying more passengers than having seat belts available
  •     Costs incurred in transporting damaged vehicle to the rental station, including towing and storage
  •     Operation of the vehicle by anyone not listed on the rental contract or not having a valid driver’s license
  •     Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheets and rental term & conditions
  •     Personal damages and personal property are never covered
  •     Using any form of drive-thru, drive-in or other covered entry way (such as hotel marquees, etc.)

VIP only covers damage to the motor home or vehicle itself while under the rental contract and does not in any way limit the renter’s responsibility for liability claims, property damage, and / or personal injuries (see above for Public Liability Insurance).

Certain RVs, eg Diesel Pusher, Funmover; will have additional terms and conditions. These will be advised at the pick up location.

VIP is not insurance, rather an agreement between renter and El Monte RV to limit renter’s financial responsibility for damage to the motorhome. Third party claims are not covered or accepted.

If purchasing El Monte RV’s Mexico Auto Liability Insurance (MALI), the VIP will cover the difference between the applicable VIP deductible and the 3% Mexico Auto Liability Insurance physical damage deductible if the renter is involved in an accident while travelling in Mexico and is in compliance with the terms and conditions of the rental contract.

VIP - Vacation Interruption Protection

If the renter's motorhome vacation is interrupted by an automotive mechanical breakdown (not collision or damages caused by others or the renter) for more than 12 business hours after reporting such incident to El Monte RV/Mighty Campers, the renter will be reimbursed for the greater of: (1) the gross daily rate or (2) expenses for hotel rooms up to USD $25.00 per person per night and car rental up to USD $50.00 per day per motorhome up to a maximum of USD $1,500.00 per trip.

  • Defective comfort equipment such as radio, TV, DVD, CD, Bluetooth, USB, GPS, Wi-Fi, generator, batteries, air conditioner, refrigerator, heater, water heater, cruise control, awning, slide-out, etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement.
  • Refund of expenses is only possible with proper receipts.
*This document is provided only as a summary of the conditions. The rental agreement is binding and has priority over all other forms


Mexico Auto Liability Insurance (MALI)

El Monte RV’s Mexico Auto Liability Insurance is required protection which the renter must obtain from El Monte RV when renting an El Monte RV vehicle and will be travelling in Mexico. El Monte RV’s Mexico Auto Liability Insurance policy provides excellent coverage and eliminates the hassles of trying to obtain insurance at the border.

A written permit from El Monte RV is required for border crossing.

El Monte RV’s Mexico Auto Liability Insurance must be purchased at the rental counter. Client may purchase coverage only for the specific days that they will be in Mexico. There is no reimbursement for repairs or lost use incurred while vehicle is in Mexico.

Jurisdiction: Mexico Auto Liability Insurance is only valid when travelling in Mexico and according to the laws of Mexico.

Coverage: This insurance provides coverage for physical damage to or total theft of the El Monte RV rental vehicle, third party liability and medical payments. Coverage also includes legal assistance to aid in the prevention of the driver from going to jail.

Limits

Physical damage: Maximum $100,000 for collision, upset, overturn, etc.

Total theft: Maximum $100,000 Coverage excludes partial theft.

Auto liability: $1,000,000 combined single limit for property damage and bodily injury.

Medical payments: $3,000 per person and $15,000 per accident.

Legal assistance: Maximum limit of $43,000.

Deductible

Physical damage: The deductible for physical damage is 3% of the actual cash value of the RV with a minimum deductible of $600.

Total theft: The deductible for total theft is 5% of the actual cash value of the RV with a minimum deductible of $600. Coverage excludes partial theft.

Auto liability: No deductible

Medical payments: No deductible

Legal assistance: No deductible

Exclusions: Included but are not limited to the following:

  • Use of a rental vehicle in violation of the terms and conditions of the rental contract.

  • Accidents which occur while renter is under the influence of any amount of alcohol and /or narcotics.

  • Accidents arising out of the use of a rental vehicle by an unauthorized driver.

  • Coverage excludes partial theft.

RENTAL LOCATIONS

  • Dallas – DFW

  • Las Vegas – LAS

  • Denver – DEN

  • Los Angeles – LAX

  • San Diego – SAN

  • Salt Lake City – SLC

  • San Francisco – SFO

  • New York – NYC

  • Miami – MIA

  • Orlando – MCO

  • Chicago – ORD

  • Phoenix – PHX

  • Bellingham (Vancouver) – BEL


Times of Operation

Los Angeles, San Francisco, Orlando and Las Vegas locations are open 7 days a week

Monday – Saturday 8am - 5pm and Sundays 8am - 4pm

Dallas, New York and Bellingham locations are open 6 days a week

Monday – Saturday 9am - 5pm

Denver, Miami, Salt Lake City, Chicago, Phoenix and San Diego locations are open 5 days a week

Monday – Friday 9am - 5pm

Some locations reduce operation times during the off season, which will be advised to you when we provide your travel documents.

Bellingham is closed Saturdays and Sundays October to March and closed everyday 27 January 2018 to 11 February 2018 and everyday 26 January 2019 to 10 February 2019

New York City is closed Saturday & Sunday, October to March.

All locations are also closed on key national holidays. No bookings will be accepted for pick up or return on these days. No exceptions. Location closing dates are subject to change.

RENTAL PROCEDURES

Client/Driver Requirements

  • Renter (contract signer) must be at least 21 years of age and in possession of valid identification (Driver’s license, passport, etc.).

  • Additional drivers must be present at pick up of the rental vehicle and sign the rental agreement.

  • There is no charge for additional drivers.

  • Authorized drivers must be at least 21 years of age with a valid driver’s license and identification, and be listed on the rental agreement.

  • An International Driver’s License is recommended, though not required.

  • A major credit card (no ATM/debit cards) with available credit is required for the Security Deposit ($1000) and all charges paid at the counter. The credit card must be issued to the signer or co-signer of the contract.

  • Cash, Travellers Cheques or Debit Cards are not accepted.


First Night Accommodation

  • We strongly recommend that clients spend their first night in the U.S.A. in a hotel.

  • Transfers are restricted to designated hotels advised at time of booking (please see El Monte RV pick up information)

  • No refunds are given for self-transfer.

  • No transfers are provided for same day flight arrivals.


Motorhome Takeover and Return Policies

  • Takeover time: After 1:00 pm. Subject to vehicle readiness. (Even if clients may be picked up or arrive earlier on their own at the depot). (except PAD – Priority AM Departure)

  • Latest motor home takeover time is 1 hour before station’s official closing time.

  • Day of departure: No refund if client picks up later than the booked day of departure.

  • Return time: Between 8:00 am and 11:00 am.

  • A $50+ per hour penalty will be charged for returns after 11:00 am without prior authorization from rental station.

  • Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport. Clients may have to return by 11:00 am a day early to obtain courtesy shuttle, or arrange other means of transportation.

  • Holding tanks must be emptied and flushed prior to return or Renter will be charged a minimum of $75.

  • Gasoline tank(s) must be full or the shortage will be estimated and charged at double the current market rate per gallon.

  • Early returns: No refund for any reason if rental is terminated by clients before the scheduled return date.


Security Deposit

  • Clients are required to leave a $1,000 security deposit at the time of vehicle pick up.

  • We require that the deposit be guaranteed by a credit card with sufficient credit balance to cover this amount. No ATM/debit cards or prepaid credit cards are accepted.

  • The security deposit of $1,000 may be charged on the customer’s credit card on pick up, then refunded upon return, provided that the rental vehicle is returned clean inside, undamaged and on time. The $1,000 may take up to 8 weeks to be credited back to the customer’s credit card. Currency conversions are client’s responsibility.


Customer Orientation

  • Clients will receive a full orientation of their motor home, including client’s maintenance and use responsibility. Orientation consists of a video in English, German, Spanish or Japanese introducing the general concepts of motor home use and safety tips, as well as a personal walk-around of motor home with the client by a qualified instructor.

  • Operator manuals are provided for clients to take with them in English and German. Additionally, clients receive from the rental station regional campground directory and location map with directions to nearest supermarket and gas stations.


Cleaning

  • Clients must return the rental vehicle in a clean condition or a cleaning fee will be estimated and charged. Rental vehicles returning from special events, e.g. music festivals and race events may require additional cleaning.


Flush Out

  • A minimum charge as a flush out fee if the waste and/or holding tanks have not been drained by client prior the rental vehicle being returned to El Monte RV.


Lost Items

  • El Monte RV is not responsible for items left in the motor home after client’s return and reserves the right to donate or dispose of them as it sees fit. Left items cannot be mailed to client.


Luggage Storage

  • Luggage storage is available on a limited basis at limited locations only.

  • To facilitate the pick up and drop off procedures, we recommend that clients store their luggage in their vehicle. Soft-sided or collapsible bags are best for storage.

  • Luggage storage is at the client’s own risk and is not available for one way rentals.

  • Luggage capacity in courtesy shuttles is limited, clients with excess luggage or oversized items may be required to store and later retrieve them from their hotel.
Pets
  • Pets are allowed. Client is responsible for all damage and may be surcharged for special cleaning.

TRANSFER PROCEDURES

See El Monte RV Pick up Information document for details

  • Complimentary shuttle transfers are available at DFW, LAS, LAX, MCO, NYC*, SFO, and YVR locations.
  • *Transfers from New York City (Midtown Manhattan) – there is an additional $80 per direction transfer fee, local payment only (see El Monte RV pick up information for details of these hotels).  Pick up occurs after 1pm.
  • Transfers with the PAD option are available at DFW, LAS, LAX, MCO, NYC and SFO locations. PAD Fee applies. PAD (Priority AM Departure) takeover time: 8:00 am and 12:00 noon.

  • Transfers to or from rental station may be subject to restrictions or limitations beyond El Monte RV’s control. In such circumstances transfers may be the financial and logistical responsibility of the renter. Transfers are provided as a courtesy and are not financially negotiable or refundable.

  • Contact number: Client must call 1-800-367-6507* no later than 9:00 am the morning of motor home takeover to schedule pick up time and confirm hotel entrance. Under no circumstances should clients arrive unannounced.

  • Toll Free Transfer Telephone numbers are area code directed. Customers must use a land based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pick up location. Cell phone users must use the direct telephone numbers for each location (see El Monte RV Pick Up Information document). Clients using a cell phone to call El Monte RV’s toll-free number while in NYC, for example, for a pick up the next day in MCO would be connected to the NYC station.


Motorhome Takeover and Return Policies

  • Takeover time: After 1:00 pm. Subject to vehicle readiness.

    • Even though clients may be picked up or arrive earlier on their own (except PAD).

    • Latest motor home takeover time is 1 hour before station’s official closing time.

  • Day of departure: No refund if client picks up later than the booked day of departure.


Bellingham Depot: Pick up and Transfer Procedure (between Vancouver transfer hotels and Bellingham depot)

  • Pick up time is usually after 12 noon.

  • US Border Crossing Fee of $6 per person is required at the border. Clients should be aware that a visa to enter the United States may be required. (fee subject to change)

  • Due to increased security and traffic, delays crossing into the US are possible. El Monte RV is not responsible for refunds of any type as a result of border crossing delays.

  • Seattle (SEA) transfer: No transfer provided in either direction. Clients must arrange and pay for their own transfer. Courtesy transfer to and from Bellingham airport by El Monte RV is provided at no charge.


Priority AM Departure (PAD) Transfer (see rates for cost)

  • PAD locations: Las Vegas, Los Angeles, San Francisco, New York, Dallas and Orlando.

  • PAD hotels: PAD is restricted solely to those hotels designated as PAD hotels and advised at time of booking.

  • Pick up or take over time of RV is between 8:00 am and 12 noon

  • Transfer time: PAD Shuttle arrives between 7:00 am - 8:00 am.

  • Procedure: Customer or Agent must inform El Monte RV of a PAD. PAD pre-registration must be completed in our customer zone at least 14 days before pick up date.

  • PAD is for early preparation and pick up of the motorhome and transfers are offered as a courtesy only. In the event client or agent fails to notify El Monte RV, or notifies us less than 14 days prior to takeover, client will either have to accept standard transfer, or provide their own transfer at their own cost. No Exceptions.

  • Contact numbers: A pre-recorded message is available at 1-800-337-2199 which instructs at what time and at which entrance clients should wait for transfer shuttle.

  • It is recommended that clients also call 1-800-367-6507 the day before motor home takeover to confirm pick up time and hotel entrance.


Self-Transfer: Clients can make their own way to all depots at their own expense.

  • Self Transfer is mandatory at Denver, Miami, Salt Lake City, Chicago, Phoenix, San Diego and for Bellingham to and from Seattle / SEATAC area.

  • Customer must not arrive at depot without calling first.

RETURN

Return time: Between 8:00 am and 11:00 am.

  • A $50+ per hour penalty will be charged for returns after 11:00 am without prior authorization from rental station.

  • Early returns: No refund for any reason if rental is terminated by clients before the scheduled return date.

 

Complimentary shuttle transfers are available at DFW, LAS, LAX, MCO, NYC, SFO, and BEL locations.

  • Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport. Clients may have to return by 11:00 am a day prior to obtain the transfer shuttle, or arrange other means of transportation.

  • No refunds for early return.

  • No transfers are available for drop offs after 11:00am

 

Bellingham Depot: Drop off and Transfer Procedure

  • Shuttle departs Bellingham location at approximately 11 am.

  • Due to increased security and traffic, delays crossing into Canada are possible. El Monte RV is not responsible for any refunds of any type as a result of border crossing delays.
 

VEHICLE SUPPORT & USE

Accidents:

In the event of an accident resulting in injury to Rental Vehicle occupants or third parties, or damage, loss, or theft of the Rental Vehicle or third party vehicle or property, whether or not due to Renter fault, Renter agrees to file an accident / Rental Vehicle damage report immediately with the police and secure copy of police report and provide to El Monte RV within five (5) days following incident. In addition, Renter will complete an accident / Rental Vehicle damage report with El Monte RV by toll free telephone, 1-800-367-4707 within 24 hours after the accident or Renter returning the Rental Vehicle to El Monte RV. Renter will obtain at the time of accident and deliver to El Monte RV, the name, address, telephone number, driver’s licence, description, location, owner’s name and address of injured parties, damaged property description and all witnesses names and contact information. Failure to comply with this provision will deny El Monte RV the opportunity to properly investigate the accident, mitigate the claim and will void VIP, SLI or MALI coverage if provided under the Rental Contract.

Additional Items

In the unlikely event that items are missing from kitchen or personal kits, or for example client needs an additional blanket, or client needs to replace an item for the motor home such as a water hose, sewer hose, etc, the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they do not total more than $75.

Maintenance and User Responsibility

Renter is responsible for checking engine oil at each refuelling; and coolant levels and tyre pressure in the morning when the engine is cold. Renter is also responsible for checking into and reporting any problems Renter notices with the Rental Vehicle (fluid leaks, smoke, warning lights lit, etc. Clients may be held responsible for mechanical damage due to negligence in operation and /or in performing normal maintenance. Tools for vehicle repair are not provided since clients are not authorized to make repairs.

Maximum Passenger Numbers:

You may not transport more people than the manufacturer of the unit recommends for the specific vehicle type, or more people than there are seatbelts in the vehicle. Should you transport more people than recommended, you may be in violation of traffic safety laws and the excess weight could cause an accident or mechanical failure. In either case, Renter will be held fully responsible.

Refunds for Mechanical Problems

El Monte RV operates one of the newest fleets in the industry. Yet as motorhomes are mechanical devices they do occasionally develop problems. In the event of a mechanical problem requiring repairs under $75 clients will be reimbursed upon presentation of receipts and any replaced parts. For needed repairs over $75 clients must call El Monte RV’s On-The-Road Support department for prior authorization. A toll free number is provided for assistance with problems, questions, etc: 1-800-367-4707. Contact can also be made at roadsidegroup@elmonterv.com Mobile phone charges will not be reimbursed.

Breakdowns:

If the renter's motorhome vacation is interrupted by an automotive mechanical breakdown (not collision or damages caused by others or the renter) for more than 12 business hours after reporting such incident to El Monte RV/Mighty Campers, the renter will be reimbursed for the greater of: (1) the gross daily rate or (2) expenses for hotel rooms up to USD $25.00 per person per night and car rental up to USD $50.00 per day per motorhome up to a maximum of USD $1,500.00 per trip.

Accompanying vehicles:

Accompanying vehicles are not eligible for compensation.

Travel Agent Assistance:

Contacting one's travel agency or tour operator will have no affect on the availability and/or speed of vehicle towing, repairs and/or replacement and no compensation of any kind will be given for communication costs incurred. Clients should be instructed by their travel agency/tour operator to coordinate the repair efforts only with El Monte RV’s On-The-Road Support and to discuss compensation with the staff at the return rental counter.

Non-essential items:

A Rental Vehicle provides multiple features including transportation, lodging, cooking facilities, toilet, shower, etc. An equipment malfunction resulting in the loss of one or more of these facilities may cause certain inconvenience but does not constitute complete loss of the Rental.  Radio, air conditionning, fridge, generator, microwave, appliances, automatic step and cruise control are not considered mechanical breakdowns.

Seatbelts:

Renter must comply with passenger seating “seat belt” law and “child restraint” law of any state or province in which Rental Vehicle may be operated. Renter acknowledges that in the event of any non-compliance with such laws, Renter shall be liable for any injury, damages, cost or loss and fines and penalties resulting from such non-compliance.

Theft:

Renter agrees to report any theft of the Rental Vehicle or it’s equipment immediately to the appropriate public law enforcement agency and to El Monte RV, and to call the appropriate public law enforcement agency to the scene of the theft where required by law, to file the required law enforcement reports and El Monte RV reports and to return the Rental Vehicle keys to the nearest El Monte RV office in the event of total theft. Renter agrees to fully cooperate with El Monte RV and El Monte RV’s agents and insurer with respect to any such theft.

Vehicle’s use

El Monte RV will not be responsible for loss due to breakdown of items such as the radio, tape player, television, cruise control, electronics, etc., as they are not critical to the performance of the Rental Vehicle.


On The Road Support Contact requirement:

In order to be eligible for a lost-use refund client must contact El Monte RV’s On-The-Road Support during their rental period and must have followed their instructions, self-help tips, and / or recommendations for repair.

  • Customers declining On-The-Road Support instructions, recommendations or appointments for repairs will not be eligible for lost-use compensation.

  • All vehicle lost-use issues must be verified by a pre-authorized repair facility and/or by location staff upon return and only after issues are validated will any compensation be considered.

  • No consideration for lost-use will be given if it is determined any issues were operator error.

Loss of Rental:

Clients will be charged ‘loss of use’ fees for company’s lost rental revenue, up to the amount of the deductible, based on estimated time of motorhome repair.

In the event of client accepting a refund at the drop off or earlier, no future refund requests will be considered. A refund is considered accepted when client accepts a payment from El Monte RV.

Cell phone charges - clients are responsible for all cell phone charges.  Clients are encouraged to use on-the-road-support's toll free number as the primary contact telephone number.

Vehicle Support

  • On-The-Road Support: 1-800-367-4707.

  • Open every day during business hours and most holidays.

  • Support staff may also be reached via email: roadsidegroup@elmonterv.com

  • In order to be eligible for a lost-use refund client must have contacted El Monte RV’s On-The-Road Support department during their rental period and must have followed their instructions, self-help tips, and / or recommendations for repair. No refund is offered for calls made from mobile phones.

  • On-The-Road Support is a courtesy service provided by El Monte RV for our customers. They are not authorized to determine refunds. Any refund consideration can only be made by the return location manager.

  • Under certain circumstances a replacement vehicle may be provided to the client. El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.

  • In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.

  • Under most circumstances, if client for any reason was at fault in causing incapacitation of their motor home they will be required to pay the costs incurred in delivering a replacement unit to them as well as any damaged deductible of up to $5,000.

  • Should clients violate the terms and conditions by driving intoxicated, under the use of drugs, or should they fall asleep at the wheel or drive negligently the $5000 deductible is voided and the customer will be responsible for all costs involved in replacing, towing and repairing of damaged motorhome. Client’s financial responsibility includes but is not limited to the rental vehicle. Clients may be charged ‘lost use’ for the time needed for recovery and / or repair.

Prohibited Use of the Rental Vehicle

Any use of the Rental Vehicle that is prohibited by the Rental Contract or failure to fulfil Renter obligations will be a breach of the Rental Contract, will void any limitation of Renter’s responsibility under the Rental Contract, and make Renter fully responsible for El Monte RV’s actual and consequential damages, costs, and attorney’s costs and fees resulting from that breach. To the extent permitted by law, VIP, SLI, MALI, and any liability protection will also be void.


Under this Rental Contract, with respect to the Rental Vehicle, RENTER MAY NOT:

  • Operate, occupy or use the Rental Vehicle in a negligent or careless manner. Leave the Rental Vehicle unattended in a negligent or careless manner.

  • Operate the Rental Vehicle in violation of any federal, state, provincial, or local laws, rules, regulations or ordinances.

  • Push or tow any vehicle or other object with the Rental Vehicle except as permitted in writing by El Monte RV.

  • Renter may not, under any circumstances, tow anything weighing more than a gross vehicle weight of 3,000 pounds.

  • Allow operation of the Rental Vehicle by anyone except Renter and/or Authorized Drivers.

  • Drive the Rental Vehicle during adverse weather conditions, and/or road conditions.

  • Drive Rental Vehicle through any tunnel or area restricting propane tanks.

  • Drive, ferry or transport the Rental Vehicle to any areas outside the 48 contiguous United States or Provinces of Canada (except Newfoundland) or to certain areas prohibited by El Monte RV as inhospitable and dangerous, except with El Monte RV’s prior written approval. The Rental Vehicle may be operated in designated areas of Mexico, Alaska, Yukon and Northwest Territories upon securing a pre-approved written permit from El Monte RV.

  • Drive while under the influence of alcohol or drugs/narcotics.

  • Transport more people than the manufacturer of the unit recommends for the specific vehicle type, or more than there are seatbelts in the vehicle.

  • Disconnect and/or tamper with the odometer and/or speedometer.

  • Carry persons or property for compensation.

  • Engage in any race, test, training or contest.

  • Operate in connection with or during any period of strike, riot, or civil commotion.

  • Operate the Rental Vehicle if Rental Vehicle is obtained from El Monte RV by fraud or misrepresentation.

  • Use for any illegal purpose or to carry explosives or other hazardous wastes and/or hazardous materials.

  • Drive on unpaved roads, trails, and the like, commonly called “logging” roads or any surface subjecting the Rental Vehicle to damage or road hazard.

  • Operate or occupy the Rental Vehicle in a reckless or abusive manner which causes damage to the Rental Vehicle whether interior, exterior, or mechanical.

  • Operate, maintain, or refuel the Rental Vehicle if Renter has doubts about safe operation and cannot obtain professional assistance or access the El Monte RV’s customer service assistance by telephone.

  • Operate or use the Rental Vehicle when signs of apparent problems (monitoring panel gauges, flat tires, steam arising from engine, abnormal noise, and the like) indicate damage to the Rental Vehicle from continued use.

  • Allow the transport of any persons in a trailer or in the camper portion of camper homes or allow the detachment of the camper from the truck chassis.

  • Allow placement of objects or persons for any purpose on the roof, including in a parking position for viewing.

  • Operate if improperly loaded, or, if load is improperly secured, or if Rental Vehicle door steps are not properly stowed.

  • Allow placement of signs, lettering, painting, or other legend or loudspeakers or other sound apparatus on the Rental Vehicle.

  • Further operate the Rental Vehicle after it has been involved in an accident or is damaged, regardless of fault, until the vehicle has been properly repaired or otherwise certified to be road worthy and in compliance with all applicable safety standards

  • Fall asleep or use in any other inattentive manner while operating the Rental Vehicle.

Abandonment

The renter may not return the rental vehicle at a time other than El Monte RV’s hours of operation. Abandoned vehicles will be subject to recovery and damages’ charges. Abandonment will void any insurance coverage. The renter will be responsible for any damages / recovery fees that occur during the entire length of the rental including the period of abandonment. Additional abandonment fees may apply.


Travel Restrictions

  • Clients are restricted from travelling to certain regions due to road conditions, extreme weather, acts of God, security alerts and /or availability of support. Restrictions are subject to change without notice and are determined solely by El Monte RV.

  • Clients are responsible for knowing and following the travel restrictions and awareness of changing conditions. El Monte RV, to the best of its ability, will provide clients as much information at time of pick up as possible, but is not liable for any delays or detours client may encounter.

  • Violation of these travel restrictions voids insurance and coverage option under the terms and conditions of the rental contract.


Please note the following restrictions:

  • Off-road: Travel on non-public, unpaved and / or ‘logging’ roads is not permitted at any time.

  • Death Valley: Travelling in or traversing Death Valley is not permitted in July and August. In May, June and

  • September travel is permitted, however customer is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140o F or 60oC.

  • Mexico: Travel is permitted at client’s own risk and only with purchase of El Monte RV’s Mexico Auto Liability

  • Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for damage.

  • New York City / Manhattan: Travel is not permitted.

  • Alaska / Northern Canada: Travel is permitted at client’s own risk. However, there is no reimbursement for repairs or lost use.

  • Winter: Travel during winter months is permitted. However freezing conditions may occur in Spring and Fall at higher elevations and should be anticipated and precautionary measures taken. Clients are responsible for any damage due to systems freezing or cold weather. As a precautionary measure, water may be replaced by anti-freeze to prevent water systems from freezing. Clients are then not allowed to use any water systems, including the toilet or shower, until they have travelled to consistently above zero temperatures. In the event the clients want to replace the anti-freeze with water the client may be charged up to $150 to re-winterize or de-winterize the vehicle. Special instructions may be given at the rental counter. 
    Note: Winterizing or de-winterizing cost, typically up to $150, are responsibility of renter. 

  • Summer: Travel in summer months and /or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motorhome up to a maximum of 20 degrees cooler than the outside temperature.

  • Ontario / Quebec: Due to increased incidence of theft, motorhomes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motorhome parked at a campground and use taxis or public transportation. Details available at pick up location. Clients planning on travelling in these areas must inform rental station prior to departure.

  • Burning Man - Due to the high volume of rentals going to Burning Man, there is a $1000 surcharge for pickups starting August 20, 2018 AND returning by September 05, 2018. SFO location only. SFO will be closed for pickups and returns on September 02, 03 (Labor Day).

  • Alternative terms & conditions may come into effect for pick-ups and returns over the Labor Day weekend and Burning Man festival.

Traffic Tickets, Golden Gate Bridge, Toll Roads

  • Client is responsible for all traffic violations, fines, toll charges and/or citations incurred during the rental period.

  • Clients may either pay for the fine themselves or opt to hand the citation over to the rental office upon return for processing and payment. In addition to the citation amount clients will be charged a $25 administrative processing fee.

  • In the event of non-payment or failure to turn over any citation to El Monte RV, clients are responsible for the fine amount plus late penalties. Additionally, clients may be charged up to $250 for increased administrative processing. El Monte RV will charge the customer the amount of the citation using the credit card we have on file. This process is automatic, this may be up to 6 months after the customer has dropped off.

  • Golden Gate Bridge tolls: El Monte RV will charge the customer the amount of the toll PLUS an additional $25 handling fee, using the credit card we have on file. This process is automatic. Clients must indicate upon pick up if they wish to opt out of this process. This service does NOT include traffic or parking infractions.

Fuel Consumption

  • Fuel costs are client’s responsibility. Gasoline tanks are generally full at pick up and must be returned full or the difference will be estimated and the clients charged; or if not full the gasoline tank must be returned at the same level as at takeover or the difference will be estimated and the clients charged.

  • No claims are accepted as to fuel consumption. Fuel consumption will vary according to where and how a vehicle is driven. No claims are accepted as to fuel consumption if client is upgraded to a larger unit.

Substitutions

  • We make every effort to provide the clients with the model reserved. However, El Monte RV reserves the right to substitute models which are similar, higher rated or longer as necessary; i.e. a Class A vehicle may be substituted for a cab-over Class C model; a C28 may be substituted for a C22.

  • No refunds for any reason (additional fuel consumption, ferry charges or campground fees, etc.) will be given due to increased length or size of motor home substituted.

  • Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the price difference between the model booked and paid for and the model received at the time the booking was made. No refund will be given should a smaller or lower rated vehicle be requested by the client.

  • No claims as to vehicle year will be considered.

  • Clients should take into consideration a larger unit may be substituted when pre-booking campgrounds.

  • Clients should automatically reserve the next size motor home length when making ferry reservations.
 

Rental Agreement

All rentals are subject to these terms and conditions and the Rental Contract signed at the El Monte RV depot at the time of vehicle pick up.

CUSTOMER COMPLAINTS

In the first instance clients must have contacted on-the-road-support whilst travelling and discussed these issues/problems with the staff at the drop off depot.  No claims for compensation will be considered unless contact has been made with on-the-road-support. 

Client complaints should be addressed where possible with the El Monte RV rental depot at the beginning or end of the rental. Should any matter remain unresolved, issues should be addressed with the El Monte RV UK/European office in writing, with all supporting documentation, no later than 30 days after your rental drop off date in order to be eligible for compensation consideration.

Client Contact Information whilst travelling in North America

  • Standard Transfer: 1-800-367-6507 (Must be called from a landline)

  • PAD Transfer: 1-800-337-2199

  • On-the-road-support: 1-800-367-4707 or roadsidegroup@elmonterv.com

UK/EUROPEAN SALES AND RESERVATION CENTRE

Tel: +44 (0)1483 500003

Email: res@elmonterv.co.uk

5 Bramley Business Centre, Station Road, Bramley, Surrey, GU5 0AZ, UK

All details subject to change without notice